When your HP printer is displaying as the ‘Offline’ status, various problems can affect your printer’s performance. You may have selected the option to work it offline, you might have the connection issue, or you may require installing updates to address the offline status issue. Windows 8 operating system automatically recognizes and connects most of the printers, but requires manual installations and adjustments at times. In such a case, you can call on the HP customer service number and get the techies help.
Uncheck the Use Printer Offline Option This option lets you send jobs to your HP printer when you don’t have the connection, but once you reconnect, it doesn’t send those jobs automatically. When you’re connected to it, turning off the option brings your printer online and sends print jobs again. Click the Control Panel and then the Printer menu, right-click on the offline printer. Roll out the menu with the ‘See what's printing’ option that shows a new screen displaying the printer queue. Click on the ‘Printer’ menu and uncheck the ‘Use Printer Offline’ option. Check Connections If your PC is connected to your printer via the wired connection, checking the cabled connected perfectly can solve the offline status issue. Even if your PC is connected wirelessly, it’s shared with other systems, and those wires may be disconnected or loose or broken. Make sure that your computer is on. Verify the sharing settings on the PC which is connected to your printer. Go to your PC and launch the HomeGroup. Next, click the ‘Printers and devices’ option. Select the box beside your HP printer that’s appearing as offline on your system. Manually Install Drivers or Third-Party Tools Most of the HP printers’ drivers are automatically included with Windows 8, but new printers come out continually, and there may be some delay between the time a new hardware hits the market and the moment while the drivers will be present as Windows updates. Some printer comes with the installation CDs or DVDs, or you can download a driver installation file for your HP printer available on the HP’s website. If you can’t get any other cause for your printer appearing as offline, reinstall your printer along with the recently updated driver you can find. If the printer driver you download isn’t self-installing, go to the ‘Device Manager’ on your PC, find your HP printer in the installed devices list, choose it, and click the ‘Driver’ tab, followed by the ‘Update Driver’ button. Update Windows 8 If your PC isn’t accurately finding the status of your printer, it might be because the printer drivers are out-of-date. Frequently updating your PC allows you to work with the updated drivers, as well as bug fixes and security updates in the Windows operating system. Go to the ‘Settings’ menu and click the ‘Change PC Settings’ option, followed by the ‘Update and recovery,’ and then the ‘Windows Update’ option to make sure that all drivers are updated. However, if your HP printer still showing the offline status, you must ask the experts for the quick HP printer customer service by calling on the related toll-free numbers to get your printer glitches repaired. |